Welcome to Braintrade Help ! | Home
Here you can find help for all of the activities and features you will use on the Braintrade Web site. If you have additional questions you can visit our FAQS page or you can email customer service.
PLEASE CHOOSE A KEYWORD TO FIND A HELP TOPIC:
Registration
Login
Post A Project
Ask A Question
View resumes
Find Work
Bid On A Project
Answer A Question
Post A Comment
Search Braintrade
Categories
My Account
My Profile
Feedback And Experience Score
My Ads
My Postings
My Postings - Projects
My Postings - Questions
My Postings - Bids
My Postings - Work
My Postings - Status Reports
My Money
Monthly Subscription
Escrow And Mediation Service
Advertise
Registration
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Forgot your password? Click here.
Registration is always free to everyone. Once you register, you can search resumes, post work and ask questions (as a job owner), bid on jobs (as a worker), and post comments on any project or question. You must have a valid email address to register. Once you are registered, your user account will be created. You may change your user profile settings by clicking My Profile.
Temporary Password
If you didn't receive a temporary password or still need answers, please contact us and a Braintrade representative will respond to you A.S.A.P. You may be using a less popular, or an older (or newer) browser. This Web site is best viewed using Mozilla Fire Fox or Microsoft Internet Explorer.
Contact Information
Fill-in your contact information so that Braintrade can generate your online account. Items with an asterick are required fields.
How will you be using the site?
You can use the Braintrade Web site at any time to post projects/questions (as a job owner) and bid on work (other owner's projects/questions). If you will be using the Braintrade Web site just to post projects and/or questions, then select the first option to skip additional worker questions that we would otherwise ask you to complete.
Would you like to be a monthly subscriber to Braintrade's Web site and eliminate the 5% Auction System Use fee?
The monthly subscription is an option for workers who will be using the Braintrade Web site frequently and want to eliminate the 5% Auction System Use fee that Braintrade charges against the winning bid amount. Becoming a monthly subscriber will significantly reduce or even eliminate the fee that a worker pays on the winning bid amount. Currently, the monthly subscriber fee is $10.00 USD per month and is automatically debited from the customer's account on a monthly basis.
Would you like to be notified via email of new bids/jobs and related products?
If you select this option, you will be notified via email of all new bids posted to your jobs (as a job owner) and all new jobs posted to the Web site (as a worker/freelancer). If you are a worker/freelancer and you select one or more Favorite Categories (Login -> My Profile -> Edit -> Favorite Categories), then you will only receive new job notifications for jobs posted under these categories.
Login
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Forgot your password? Click here. | Register Free.
To login, you must enter a valid email address and password. Your email address must be in a valid format, such as "john_doe@mydomain.com". Your password must be 6-15 alphanumeric characters in length. Your password is case sensative so make sure your Caps Lock is not on. Once you are logged-in, your session will expire to protect your account after several minutes of inactivity.
Post A Project
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Why would I want to post a project on Braintrade.biz? Click here.
You must be signed-on to post a project. Registration is free. There is no obligation - you may cancel a project up until the time that you accept a bid and escrow payment.
When you post a project, you will be asked to fill-in several required fields, such as Title, Description, and Deliverables. Braintrade leaves all of the decision making between you and the worker so you should be as specific as possible when filling-in this information. You may upload a single zip file for the initial project post. This zip file may contain multiple files. You must post the project under at least one category. When you post a project, you are soliciting bidders in a reverse auction, which means you will post the maximum you are willing to pay, or you may leave the Max Bid field blank for an unlimited Max Bid. You may choose to limit bids to a region or area that the bidder (worker) is from. This is useful for projects that require work to be completed at a physical location. Bidders (workers) will be prevented from bidding on these jobs unless they reside in that region and until they complete a security screening that varifies their physical address. If you are an education professional, you may elect to share your project so that anyone who visits the Web site can view all information posted to your project (deliverables, public comments, answers/bids, private owner/worker discussion, ratings, and feedback). If your project has many milestones or phases, you can make multiple payouts to the worker after each phase or milestone is completed. You may also elect to use the optional Escrow And Mediation Service on your project.
Ask A Question
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You must be signed-on to ask a question. Registration is free. There is no obligation - you may cancel a question up until you accept a bid (the answer) and pay the bidder.
Posting a question is just like posting a project only you will have less information to fill-in and you must post a Max Bid amount. The bid end date for questions is automatically be set to 30 days.
View Resumes
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You must be signed-on to view resumes. Click on a user's screen name to view their online resume.
Find Work
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Work on Braintrade.biz consists of projects or questions posted by job owners. The job owners are willing to pay for their work to be completed or their questions to be answered. To find work on Braintrade.biz, click on or navigate to a category or sub-category, click on a link in the "Quick Links" sections, or use the search submit form at the top of the page.
Bid On A Project /
Answer A Question
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To bid on a project or answer a question, find a project or question that you are able and willing to complete, then scroll down to the "Bid On This Project" or "Answer This Question" section. You may wish to bid on a job more than once. You may post one zip file per bid. Either party can communicate with the other side before making or accepting a bid by posting a comment. You are only allowed to communicate opinions, specific requirements, and clarifications about the project or question. Contacting the other party outside of Braintrade.biz is strictly prohibited, with the exception of jobs that specifically require contact with the worker outside of Briantrade after a bid is accepted. If you are the winning bidder on a project, you will be paid-out when both you and the job owner sign-off on the work and mark the job as complete. If you are the winning bidder on a question, you will be paid-out immediately upon bid acceptance. If the job owner does not sign-off on the project within 30 days from the time you marked it as complete, then you will automatically be paid and the job will automatically be marked as complete.
Post A Comment
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Post a comment to allow the job owner and the bidder to clarify any ambiguities about a job that has been posted and before a bid is accepted. This feature can also be used at any time as a public message board for any registered user to post comments and opinions about the job. You are only allowed to communicate opinions, specific requirements, and clarifications about the project or question. Contacting the other party outside of Braintrade.biz is strictly prohibited, with the exception of jobs that specifically require contact with the worker outside of Briantrade after a bid is accepted.
Search Braintrade
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Search Braintrade by entering some text in the search box in the upper-right corner of the page and then click submit. The Braintrade search engine will return results that match your search criteria. If you are not signed-in, your search results will be limited to public information. If you are signed-in, your search results will also include private information about your jobs.
Categories
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Categories and sub-categories are used to organize projects and questions. You can click on a category to view jobs posted under it, or you can click on a folder to open it and view jobs posted under sub-categories. A job may be posted in up to three categories.
My Account
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This section contains all of the links you need to manage your Braintrade account, including job, bid, and work postings, user profile, sending and receiving money.
My Profile
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In this section you can edit your personal contact information, payment preferences, and favorite categories. For information about your feedback and experience score, click here.
Feedback And Experience Score
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To view your feedback and experience score, please sign-on.
Your feedback and experience score are comments and statistics collected by Braintrade to help other users evaluate your performance and abilities. Reputation is a key factor in helping someone who knows nothing else about you to determine your worthiness for completing a project or question. Online users can view all feedback that others have posted about you. The feedback system is a two-way system, so a worker can provide feedback about you if you were the job owner, and an owner can provide feedback about you if you were the worker.
What do the numbers mean?
Experience Score is just the total dollar amount of projects you have completed since you have been a member of Braintrade (life-to-date). There is also an image of a star to visually represent your experience. As your experience grows, your score grows, and the image of the star changes colors from light to dark (like the belt color system in Karate) in order to quickly represent your experience to online users.
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| $0 | $1 -- $50 | $51 -- $100 | $101 -- $500 | $501 -- $1,000 | $1,001 -- $10,000 | $10,001 and up |
Recent Ratings shows the number of positive, neutral, or negative ratings that the user has received in the past one, six, and twelve months. After each job is completed, both the owner and the worker get to rate each other as positive, neutral, or negative. These ratings are shown once for you as an owner, and a seperate time for you as a worker. This way, your reputation as a worker does not affect your reputation as an owner. You may also view recent cancelled, mediated, and arbitrated statistics, life-to-date, in this section.
Positive Feedback Percentage shows the percent of positive feedbacks you have received compared to your total feedbacks. Again there is one percent for you as a worker and another percent for you as an owner. Positive feedback percent should not be confused with the positive, neutral, and negative numbers shown in the "Recent Rating's" section. These numbers are totals for each type, rather than a percentage of positive feedback.
When you look at any of these numbers from a job details page or next to a bid, then they represent the owner or worker's experience, feedback, and job canellations/mediations/arbitrations only for the categories that the job was posted under. For example, if a bidder shows an experience score of 100 next to his screen name on a bid for a project listed under the "Information Technology - Graphic Design" category, then you should interpret this as meaning "this bidder has worked on one-hundred ($100 USD) dollars worth of Braintrade projects posted under category, Information Technology - Graphic Design.
My Ads
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Here you can view live statistics about ads you currently have running on Braintrade. For more information about advertising your site on Briantrade.biz, click here.
My Postings
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This section contains links and information to manage all of your current postings on Braintrade.biz. Current postings include projects, questions, bids, work, and status reports.
My Postings - Projects
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This section contains links and information to manage all of your current projects posted on Braintrade.biz.
My Postings - Questions
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This section contains links and information to manage all of your current questions posted on Braintrade.biz.
My Postings - Bids
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This section contains links and information to manage all of your current bids posted on Braintrade.biz. Any bid that is accepted will show-up under the "My Work" section. The winning bid will continue to show under this section for two additional weeks.
My Postings - Work
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After a bid that you have made on a project is accepted, you will see a link to this project for your new work under this section. Do not begin the work until money for the project is escrowed.
My Postings - Status Reports
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Any current project in which you have posted a status report will show a link under this section. The job owner and the worker can optionally post status reports and owner/worker discussion in a private section under their project as a way of providing evaluation, direction and feedback, and delivering completed work during the life of a project.
My Money
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This section contains all of the information you will need to manage your money on Braintrade.biz. You can view account balances, transaction history, send and receive money, and edit your payment preferences.
Monthly Subscription
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To view Braintrade fees, click here.
The monthly subscription is an option for workers to earn more of the winning bid $ amount and eliminate fees. When you become a monthly subscriber, you eliminate the 5% Auction System Use fee that Braintrade charges against the winning bid amount. Braintrade recommends becoming a monthly subscriber if you frequently work on projects/questions on Braintrade.biz. If the project/question uses the Escrow And Mediation Service, which is not associated with the Auction System Use fee, then you will still be charged the 5% Escrow And Mediation Service fee against the winning bid amount.
Escrow And Mediation Service
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To view fees for the Escrow And Mediation Service, click here.
You may elect to use the Escrow And Mediation Service on your project. This optional service is widely used by job owners and is desired by most workers to protect both sides in the event that a dispute arises. Either party can request a mediation and a Braintrade Mediator will step in and try to resolve the dispute. If the mediation can not be resolved, the job will be moved to arbitration, and a Braintrade arbitrator will make a decision following the procedures outlined in the Arbitration section of the Escrow And Mediation Service Agreement. Both sides will have a chance to prove their case. The decision may include an award payout to both sides. Since the money is escrowed after a bid is accepted and before the work on the project begins, the owner can be sure that the work will get done before any money is paid-out, and the worker can be sure that he will get paid after he completes the work.If you choose to go without the Escrow And Mediation Service, you (the job owner) will still escrow the money and will have control over payout or reimbursement of the money.
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